Privacy Policy

Information We Collect

We collect information you provide directly to us, and some information automatically when you interact with our website.

• Contact details — name, phone number, email address, and delivery/billing address submitted through enquiry, contact, or test-ride forms.
• AC/DC Charger purchase information — model interest, site details, and after-sales service records.
• Communication records — messages, call logs, and support tickets exchanged with our sales and support teams.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.

Information You Provide

We collect information that you voluntarily provide when you:

• Create an account or register for our services.
• Submit forms or communicate with us.
• Participate in surveys or feedback requests.
• Subscribe to newsletters or marketing communications.
• Use our customer support services.

Information We Collect Automatically

When you use our services, we may automatically collect:

• Device information (IP address, browser type, operating system).
• Usage data (pages viewed, features used, time spent).
• Log data (access times, error logs, performance data).
• Cookies and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party services, analytics providers, and advertising partners when you interact with our services through their platforms.

How We Use Information

We use the information we collect to:

• Respond to your comments, questions, and provide requested quotes, brochures, or required content.
• Send you technical notices, updates, and security alerts, and communicate about products, services, and events.
• Process bookings, deliveries, warranty registration, and after-sales service.
• Send order updates, service reminders, and — where you've consented — offers or newsletters.
• Monitor and analyse trends, usage, and activities to improve our website, products, and customer experience.
• Comply with legal, tax, and regulatory obligations and enforce our terms.

Sharing & Disclosure

We do not sell your personal information. We may share it only in the following circumstances:

• We share information with vendors and service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
• If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• We may disclose information if required by law or in response to valid requests by public authorities.
• We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. You can control or disable cookies through your browser settings; doing so may limit some features of the site.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Rights & Choices

You may, at any time:

• Request access to, or a copy of, the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information, subject to legal or contractual retention needs.
• Opt out of promotional emails or SMS by using the unsubscribe link or contacting us directly.

To exercise any of these rights, write to us at info@rnvehicle.com.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy — including ongoing warranty and service obligations — and as required to comply with applicable legal, accounting, or reporting requirements.

Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.